WooCommerce Filtering Issue

#658334
  • Resolved Mark Eustace

    1 year, 10 months ago

    Rank Math free
    Content AI Expert

    I have a WooCommerce site and when RankMath is activated it filters out all of my products to only display one.

    All of my products are there when I deactivate the plugin.

    This is a strange bug and I’m hoping someone will look into this asap as I want to use the plugin on this site but can’t have products showing only one – the client will get very confused.

    Thanks
    Mark

Viewing 1 replies (of 1 total)
  • Adetayo

    1 year, 10 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you for your patience and cooperation as we attempt to resolve this issue.

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘WooCommerce Filtering Issue’ is closed to new replies.