Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Could you please disconnect and reconnect your Google service? Please head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and click “Reconnect”. Please do ensure that all permissions are allowed for Rank Math to fully work on retrieving data from your Analytics. https://rankmath.com/kb/connect-your-google-account/
After doing so, try rebuilding the index, then manually deleting old imported data, and start the fresh data fetch. Please follow these steps:
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page as well as your scheduled actions.
Let us know how it goes. We are looking forward to helping you with this one.
Hi Jeremy.
Firstly, thank you so much for your thorough instructions – it was easy and effective to follow! 🙂
I have just finished your step-by-step process, while ensuring the fetching data had finished successfully.
I have now rechecked my scheduled actions to run the failed WooCommerce Rank Math Database process, and it won’t budge from its initial schedule date to run on the 26th August.
I will do a follow up message here to let you know the result after it runs at the said time.
So please await my confirmation 🙂
Thanks again, Jeremy.
Hello,
Sure, let us know how this goes. We will keep this ticket open so you can update us as well.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hi there Reinelle.
Thanks for waiting on me.
It kept failing, and rescheduling for always the next 3 days.
This isn’t actually causing any problems actually. But it’s also not a quick fix apparently – despite doing all your suggestions.
It’s on my bug log – a little bug list of small not-important issues that should not be forgotten, neither get in the way with more important matters.
The database action now is left in cancelled with no recurrence status.
I just want to follow back up with you guys to let you know nevertheless.
Many thanks, and will be in touch if Rank Math does start to cause an issue.
thanks again ~
Hello,
We apologize for the issue you experience on this one.
Could you please install this plugin and check if there are issues with your website’s CRON jobs? https://wordpress.org/plugins/wp-cron-status-checker/
We also would like to further check this one over your admin dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
1. Checked if there are issues with the website’s CRON jobs:
“Recent uncompleted crons:
Awesome! No uncompleted cron logs.”
and
“Recent uncompleted crons grouped by hooks:
Awesome! No uncompleted cron logs.”
—-
Update** I went back to check on the failed and held database issue – and it’s all completely gone. All completed and success, and nothing in cancelled or scheduled.
I think in terms of that – if this issue happens again – i wont cancel it, and we can go from there. How about that?
Many thanks to you
Hello,
Just to clarify: there are currently no canceled tasks on your website related to Rank Math?
Looking forward to hearing back from you.
Correct – as it stands all items (293) are classed completed.
The cancelled task has disappeared.
Hello,
If you prefer, we would like to further check this one over your admin dashboard. Could you please share the login details as instructed here?
Looking forward to helping you.
Thanks you Jeremy,
For the time being since everything is going great – we can leave it here.
I believe at this point the issue is resolved.
Many thanks again to you 🙂
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
