Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried checking your site, however, it seems that it is down right now. Could you please check?
Here’s a screenshot for your reference:
https://i.rankmath.com/7yocbP
However, please enable this option to debug the redirection issue on your site:
https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/#redirection%20debug
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Please check now.
I have even Enable debug mode & try to check redirection but it’s redirect to home page.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I am waiting for your reply….
Did you found the solution? Please reply…I am waiting for you…
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We apologize for the unexpected delay.
Upon further investigating, it seems that you have an attachment with the same URL, and the Redirect Attachments option is enabled on your site. If you disable that option, the redirect is working fine.
This issue leads to an attachment with the same URL, that’s why the redirect is not working. I’ve attached a screenshot in the sensitive data section.
You’ll notice the file name of the image matches the old URL. Please reupload that image with a different file name and see if the redirect issue will be resolved.
I hope that helps.
Thank you.
Yes sir.
Finally…as per your guide.
I have deleted image & it’s working fine….
Thank you so much for your help sir…..
Really appreciated…
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
