wizard not starting

#177143
  • Resolved Jeff Lisciandrello
    Rank Math free

    Installed rank math and wizard won’t start. Tried installing by uploading zip, deactivated, reactivated. Then deleted.

    Next I installed by searching within wordpress. Again, installed, activated, deactivated, reactivated. Still no wizard.

    Trying to switch from Yoast, so tried again with Yoast deactivated. Still nothing.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please head over to Rank Math dashboard > Setup Wizard:
    setup

    If that does not help, can you please try setting up in incognito mode and open the following link if you are using a single site setup of WordPress?
    website.com/wp-admin/admin.php?page=rank-math-registration

    and for multi-site:
    website.com/wp-admin/network/admin.php?page=rank-math

    If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
    https://i.rankmath.com/qlNOzb

    Clicking that should open the setup wizard of the plugin.

    I hope this helps. Looking forward to helping you.

    That screenshot doesn’t appear, either on the rank math website or on my wordpress site.

    Anas
    Rank Math business

    Hello,

    These were the screenshots shared in my previous reply.
    https://ibb.co/m6sN9P8
    https://ibb.co/sWZG0p7

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Anas, I deleted it again, removed Yoast, and reinstalled. The Wizard still did not start automatically, but the RankMath icon showed up in the WordPress sidebar, and I was able to access it the way you described. Seems to be working so far – thanks for your help!

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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