with recent update, new post or edit post freezes

#46639
  • Resolved Bloggingpride
    Rank Math free

    With recent update of RankMath plugin, a new long post or edit post page freezing and becoming unresponsive.

    checked by disabling all the plugins one by one and found that when disabled RankMath plugin everything working fine.

    By disabling all other plugins except RankMath also getting this same problem.

    Can you look into this issue? and please let me know how to revert back to the previous version.

    • This topic was modified 5 years, 7 months ago by Bloggingpride.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math today.

    Unfortunately we cannot replicate this issue from our end. ​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Michael Davis,

    Thank you for your reply,

    I have added the sensitive data, please check and let me know.

    Thank you.

    Todd
    Rank Math free

    Hi,

    I am afraid I can’t replicate the issue.

    It is loading perfectly fine for me: https://i.rankmath.com/VXf9e2

    If you continue to face this issue, please delete the plugin and install a fresh copy. Don’t worry, all your data is safe in your DB and will come back when you reinstall.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘with recent update, new post or edit post freezes’ is closed to new replies.