Widget Critical Error due to RankMath Plugin

#1083331
  • Abner Ruiz

    2 weeks, 5 days ago

    Rank Math free

    Hello,

    We are unable to access our widgets screen in WordPress. Our internal IT team found the issue to be your Rank Math SEO plugin:

    The issue is stemming from the “Rank Math SEO” plugin. My guess is there is some underlying data that the “Rank Math SEO” plugin is expecting and fails to exit gracefully when that data is not found. When that plugin is deactivated the WordPress Widgets work as expected.

    Can you please share how to proceed?

Viewing 1 replies (of 1 total)
  • RankBot

    2 weeks, 5 days ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin causing a critical error on your widgets screen. To resolve this, we recommend following these steps:

    1. Deactivate the Rank Math Plugin: Since you mentioned that the widgets work when the plugin is deactivated, start by keeping it deactivated to regain access to your widgets.

    2. Check for Conflicts: Sometimes, conflicts with other plugins or themes can cause issues. Try deactivating other plugins one by one to see if the issue persists. Also, switch to a default theme (like Twenty Twenty-One) to check if the theme is causing the conflict.

    3. Reinstall Rank Math: If you want to continue using Rank Math, you can try reinstalling it. First, deactivate and uninstall the plugin from your Plugins page in the WordPress admin area. Then, reinstall it by following the instructions in this installation guide.

    4. Clear Cache: After reinstalling, clear any caching on your site, including server-side cache if applicable.

    5. Check for Updates: Ensure that both WordPress and the Rank Math plugin are updated to their latest versions.

    6. Import Settings: If you had custom settings in Rank Math, you can import them back using the Import Settings feature after reinstalling.

    If the issue persists after following these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this concern to our attention!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

Viewing 1 replies (of 1 total)

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