Are you going to answer? Wtf is going on?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We refunded your purchases because of the request we received from you:
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Hello,
I hope this message finds you well.
While attempting to use your promo code to purchase a one-year subscription to Imagify with a 20% discount, I encountered an issue. During this process, I realized that I am unable to remove my payment card from your platform.
This is highly inappropriate and raises serious concerns about data security and user control. Therefore, I am requesting that you cancel my subscription and permanently remove my payment card details from your system.
I look forward to your prompt response confirming that this has been resolved.
Thank you for your understanding.
Best regards,
Vladyslav.
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If you still want to use PRO, please make a new purchase here:
https://rankmath.com/pricing/
Hope that helps.
Dear Uzair,
I am writing to address your response regarding the cancellation of my Rank Math PRO subscription.
It is highly frustrating that you are conflating two entirely separate matters. My initial request was specifically about canceling my subscription to Imagify, as it appeared that Rank Math and Imagify are represented as one company (based on the interface and footer menu). However, this request did not extend to my Rank Math PRO subscription.
At no point in my original email did I ask for the Rank Math PRO subscription to be canceled. Your decision to cancel this subscription without my explicit consent is both unprofessional and unacceptable.
I purchased Rank Math PRO during a Black Friday sale at a discounted price. This pricing is no longer available, and I should not be penalized for your mistake by having to repurchase the subscription at a higher price.
I kindly ask that you reinstate my Rank Math PRO subscription at the same price and terms under which I initially purchased it.
I look forward to your prompt resolution of this matter.
Thank you.
Best regards,
Vladyslav.
Hello,
The Rank Math support team is different from the Imagify support team, so when you sent us that email it is assumed you are referring to our product. At Rank Math, we partner with Fastspring a trusted global payments full-service SaaS company. They handle the subscription mechanism and its renewal.
When you remove your card from the platform your subscription renewal is cancelled although your current subscription will remain valid until its expiry.
If you want to cancel automatic renewal please follow this guide: https://rankmath.com/kb/cancel-subscription/. Please note that manual renewal is not available at the moment.
If you want we can offer you a partial refund to match the black Friday deal you previously purchased.
Kindly let us know how we should proceed.
We anticipate hearing back from you.
Thank you.
Dear Rank Math Support Team,
Thank you for clarifying the situation. I appreciate your willingness to resolve this matter.
I would like to proceed with your offer for a partial refund to match the price I paid during the Black Friday deal. Once this is processed, I will close this ticket.
Please let me know once the refund has been issued.
Thank you for your assistance.
Best regards,
Vladyslav
Hello,
We appreciate your patience and just wanted to let you know that we have made the change and refunded $24.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
Do let us know if you need help with anything else.
Hello,
Please get in touch with your bank and ask them about it. From our end, it has already been processed.
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
