Hello,
I’m sorry to hear about the issue you are facing with your Rank Math PRO plan auto-renewal. It seems like your subscription stopped renewing automatically after being on auto-renew for three years at $199/year.
To investigate and resolve this matter, I recommend reaching out to our support team directly by clicking here. Our team will assist you in understanding why the auto-renewal stopped and help you reinstate your subscription to the desired plan.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.
If you have any other questions or need further assistance, feel free to let us know.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
How To Downgrade Your Rank Math PRO Subscription » Rank Math
I’m so confused by this response, as I did submit this as a ticket.
Hello,
Thank you for contacting Rank Math support.
Your subscription was canceled due to non-payment. There must have been some issue with your payment method. Please purchase a new plan from site to continue using the PRO plugin.
Please do not hesitate to let us know if you need our assistance with anything else.
Looks like the price has tripled since you stopped billing my card. There was never an issue with my credit card so I can’t imagine why this happened, but I guess I will be looking at alternate solutions for my clients.
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may proceed with purchasing a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
