Hi
The client (whose site this is) has just emailed to say that the debug information was displaying on the front-end. I’ve just switched this off just now.
I’m really pleased that your team is helping us diagnose the issue but please use the debug sparingly and please remember to switch it off when you have finished.
Keen to avoid the client coming across this again.
All that said, have you had any luck in finding the issue – is there anything we can do to help resolve this asap?
Thanks
Jonathan
Hello,
The white screen is almost always caused due to the memory limit exhaustion. I checked your site’s configuration and there are some values that are too low and which you should increase. Please contact your hosting team and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
This should fix the issue. Please let us know if you get the white screen even after updating these values so we could further debug the issue.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Pratik
Thanks for the info.
We’re unsure what ‘time limit’ maybe as we’ve not come across that as a specific PHP option. Are you perhaps referring to ‘max_execution_time’?
I’ve been able to add the below values:
PHP Memory Limit: 2048M
Max input time: 150
max_execution_time: 120
PHP max input variables: 1000
When I’ve checked the CMS/posts again I’m still getting the white screen.
I’ve shared some further screenshot showing the settings.
Can you think of anything else which might be causing the issue – keen not to lose the plugin?
Thanks
Jonathan
Hello,
Please also try updating the WordPress to the latest version i.e 5.4.2. If you still get an error after updating the WordPress then please give us admin access to your site. With the current access, I couldn’t change the Rank Math’ Titles & Meta & General Settings.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Pratik
I’ve updated WP as you’ve suggested and when the RankMath plugin is active and I try accessing a page the CMS suggests there is a serious issue – please see the two shared screenshots.
The second screenshot shows the email which the site sent straight away.
Hopefully, this gives you more detail regarding the issue.
Also, regarding your account type, this is set to admin and always has so I’m unsure why you’ve not been able to make the changes with the plugin, could this be part of the problem perhaps?
Thanks
Also, just to add, when I activated the WP debug initially, it came up with the below issue:
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/hubse/www/releases/20200723193201/wp-content/plugins/gravityforms/common.php on line 4244
SO I updated the Gravity Forms plugin and I’ve not seen this issue again.
Hello,
For some reason, plugin files from vendors folder were missing on your site which was causing the issue. I deleted the plugin and reinstalled it again and that seemed to have fixed the issue.
Can you please confirm?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Pratik
When I deploy then I get the latest two issues.
Unless there’s an obvious fix I’m happy to close the ticket as manually I can upload the plugin via SFTP and that fixes the issue.
Thanks
Jonathan
Hello,
Everything seems to be working fine on your site. Did you manage to fix the issue by uploading the plugin via SFTP?
Looking forward to helping you.
Yes, I deployed the latest plugin via the terminal first of all using Capistrano.
That stopped the plugin from working and you can see that via the latest two screenshots I shared.
To fix this I uploaded manually via SFTP and this fixed the issue.
It’s not an ideal long-term fix but we are looking to replace Capistrano so I would hope this resolves the issue.
Hello,
We are glad to hear the issue is now resolved.
Do you wish to close this ticket?
If you have any further question(s), please let us know. Thank you.
