White page in editor

#15629
  • Resolved Thomas Reinert

    5 years, 3 months ago

    Rank Math free

    Trying to run Rank Math I get a blank editor page on existing and new posts.
    Enabling debug I get the following error message:

    Notice: CMB2_Field::__construct() was called with a parameter that is deprecated since version 2.2.3! Using the “default” field parameter as a callback has been deprecated in favor of the “default_cb” parameter. in /…/wordpress/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php on line 456

    ———–
    There seems to be a separate conflict with the plugin “TinyMCE Advanced”.
    De-activating this plugin solved some issues but new ones appeared.

    Let me know if you need additional information.

    Thanks, Thomas

Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have passed this on to our developers for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Pratik

    5 years, 3 months ago

    Hello,

    I couldn’t reproduce this issue on my setup with the TinyMce plugin active.

    We might need to take a closer look at the settings on your site. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thomas Reinert

    5 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    5 years, 2 months ago

    Hello,

    Thank you for providing access.

    The Editor theme is conflicting with the Rank Math plugin, it has a function named event and Rank Math is using Event as a label for the Event Rich Snippet. The CMB2 package sees this as a function. You’ll have to contact the theme author and ask them to prefix the function so they won’t conflict with any other themes or plugins.

    For now, to fix the issue on your site, I changed the function name to event_callback on line 2375 in wp-content/themes/editor/functions.php file.

    The Post editor is now working fine on your site.

    Hope that helps. Thank you.

    Thomas Reinert

    5 years, 2 months ago

    Rank Math free

    Hello Pratik,

    Thank you for clearing this up. I will forward your answer to the theme author. Meanwhile I look forward to getting Rank Math to work.

    Kind regards and all the best,
    Thomas

    Todd

    5 years, 2 months ago

    Rank Math free

    Hi Thomas,

    We made the change to make it work.

    Is the plugin still not working for you?

    Do let us know so we can help.

    Thomas Reinert

    5 years, 2 months ago

    Rank Math free

    Sorry, Todd and Pratik, my bad. I should have said: “I look forward to working with Rank Math.” Yes, it works, and I am very grateful. Thank you for your support, and all the best.

    Thomas

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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