Hello,
We apologize for the issue you are facing. Unfortunately, we cannot access account-specific information such as the email connected to your PRO account. We recommend that you reply to your ticket and include the details about your site, and a human agent from the Rank Math Support team will assist you further with this inquiry.
Thank you for your understanding, and we appreciate your patience!
I meant: Hello,
I purchased Rank Math Pro directly through my WordPress website.
Currently, my account appears as wp_6740319, and I can see that the PRO features are active on my site.
However, I’m unable to log in to RankMath.com because I don’t have an email address or password associated with this account.
I would like to ask if it’s possible to:
Convert the wp_6740319 account into a regular account (with email and password),
or
Transfer my Pro license to a new account I created using this email: f******************@f************
Hello,
Thank you for contacting Rank Math support.
The website is connected to the email shared in the sensitive data section. This email is associated with the PRO subscription.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello, what do you mean? where do I need to go to find the sensitive data section?
Hello,
No worries! It looks like you might have missed it, so we’re sharing the information here directly for your convenience.
Here is the email associated with the account where the website is connecte: d******@i*****
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
