Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The previous payment didn’t go through for this transaction and was canceled by our payment provider, which resulted in the cancellation of the subscription as well.
You can purchase the upgraded plan again using the same account and you should be able to download the Rank Math PRO plugin in your account here:
https://rankmath.com/pricing/
Meanwhile, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
