When you update the rank math it breaks the site.

#141782
  • Resolved Diweb

    4 years, 1 month ago

    Rank Math business

    Hello,
    When you update the rank math it breaks the site. It just shows a wordpress warning that the site has problems.
    To do the test we have disabled all plugins, and upgraded to the latest version of Rank Math.
    We are currently using the latest version 7.1.9 of the JNews Theme which is compatible with Rank math version 1.0.48.2.
    We have tested on production installation and later on a staging installation to find the bug.
    If you need credentials to test it, don’t hesitate to ask.

    https://www.fitfusion.es/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Diweb

    4 years, 1 month ago

    Rank Math business

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    4 years, 1 month ago

    Hello,

    Thank you for following up.

    I’ve successfully updated Rank Math to the latest version. It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    That resolved the issue on the staging site you have provided.

    I hope that helps. Thank you, and looking forward to your update.

    Diweb

    4 years, 1 month ago

    Rank Math business

    Thanks Reinelle, works fine now!

    Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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