When storing in RankMath I receive a JSON error message

#1034699
  • Resolved Nico Haenisch

    3 months, 1 week ago

    Rank Math free

    Hello,
    when storing in RankMath, I receive the following error message:
    Die Aktualisierung ist fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort.

    I have the following environment:
    Elementor 3.29.0
    WordPress 6.8.1
    RankMath 1.0.245
    Theme: Hello Elementor 3.4.2

    Google Console shows the following:
    load-scripts.php?c=1…p-hooks&ver=6.8.1:5 JQMIGRATE: Migrate is installed, version 3.4.1
    deprecated.min.js?ve…84915c5e8ae38964c:2 select( ‘core/edit-post’ ).isEditorPanelEnabled is deprecated since version 6.5. Please use select( ‘core/editor’ ).isEditorPanelEnabled instead.
    deprecated.min.js?ve…84915c5e8ae38964c:2 wp.editPost.PluginPostStatusInfo is deprecated since version 6.6. Please use wp.editor.PluginPostStatusInfo instead.
    deprecated.min.js?ve…84915c5e8ae38964c:2 wp.editPost.PluginSidebarMoreMenuItem is deprecated since version 6.6. Please use wp.editor.PluginSidebarMoreMenuItem instead.
    deprecated.min.js?ve…84915c5e8ae38964c:2 wp.editPost.PluginSidebar is deprecated since version 6.6. Please use wp.editor.PluginSidebar instead.
    deprecated.min.js?ve…84915c5e8ae38964c:2 wp.editPost.PluginPostPublishPanel is deprecated since version 6.6. Please use wp.editor.PluginPostPublishPanel instead.
    deprecated.min.js?ve…84915c5e8ae38964c:2 Using custom components as toolbar controls is deprecated since version 5.6. Please use ToolbarItem, ToolbarButton or ToolbarDropdownMenu components instead. See: https://developer.wordpress.org/block-editor/components/toolbar-button/#inside-blockcontrols
    deprecated.min.js?ve…84915c5e8ae38964c:2 Bottom margin styles for wp.components.ToggleControl is deprecated since version 6.7 and will be removed in version 7.0. Note: Set the __nextHasNoMarginBottom prop to true to start opting into the new styles, which will become the default in a future version.
    block-editor.min.js?…e4e00ad4a1c77679:21 rank-math-content-ai-page-css was added to the iframe incorrectly. Please use block.json or enqueue_block_assets to add styles to the iframe.
    block-editor.min.js?…e4e00ad4a1c77679:21 elementor-admin-css was added to the iframe incorrectly. Please use block.json or enqueue_block_assets to add styles to the iframe.
    r @ block-editor.min.js?…e4e00ad4a1c77679:21
    deprecated.min.js?ve…84915c5e8ae38964c:2 Bottom margin styles for wp.components.CheckboxControl is deprecated since version 6.7 and will be removed in version 7.0. Note: Set the __nextHasNoMarginBottom prop to true to start opting into the new styles, which will become the default in a future version.
    post.php:1 Uncaught (in promise)
    {code: ‘invalid_json’, message: ‘Die Antwort ist keine gültige JSON-Antwort.’}
    code
    :
    “invalid_json”
    message
    :
    “Die Antwort ist keine gültige JSON-Antwort.”
    [[Prototype]]
    :
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    constructor
    :
    ƒ Object()
    hasOwnProperty
    :
    ƒ hasOwnProperty()
    isPrototypeOf
    :
    ƒ isPrototypeOf()
    propertyIsEnumerable
    :
    ƒ propertyIsEnumerable()
    toLocaleString
    :
    ƒ toLocaleString()
    toString
    :
    ƒ toString()
    valueOf
    :
    ƒ valueOf()
    __defineGetter__
    :
    ƒ __defineGetter__()
    __defineSetter__
    :
    ƒ __defineSetter__()
    __lookupGetter__
    :
    ƒ __lookupGetter__()
    __lookupSetter__
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    ƒ __lookupSetter__()
    __proto__
    :
    (…)
    get __proto__
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    ƒ __proto__()
    set __proto__
    :
    ƒ __proto__()

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the JSON error message when storing in Rank Math. This error typically occurs due to a JavaScript conflict or a server-related issue that prevents Rank Math from processing the request correctly.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any JavaScript errors that might be causing the issue. If you see any errors, they could provide clues about what is going wrong.
      Open Developer Tools

    2. Disable Other Plugins: Sometimes, other plugins can conflict with Rank Math. Try temporarily disabling other plugins to see if the issue persists. If the error goes away, re-enable the plugins one by one to identify the conflicting plugin.

    3. Check Firewall Settings: If you have a firewall or security plugin installed, it might be blocking certain requests from Rank Math. Ensure that Rank Math is whitelisted in your firewall settings.

    4. Clear Cache: Clear your site’s cache and your browser cache. Sometimes cached data can cause issues with updates.

    5. Update Everything: Ensure that WordPress, Rank Math, Elementor, and your theme are all updated to their latest versions. Compatibility issues can arise from outdated software.

    6. Check Server Configuration: Sometimes server settings can cause issues with JSON responses. Ensure that your server is configured correctly to handle REST API requests.

    If you continue to experience this issue after trying these steps, please reply to this ticket with your site URL and any additional details about the error messages you see in the console. A human agent from our support team will then be able to assist you further.

    Thank you for bringing this concern to our attention!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘When storing in RankMath I receive a JSON error message’ is closed to new replies.