When RankMatch plugin is active, I can not update any pages. - Support

Resolved Unitop China
3 years, 2 months ago

Rank Math pro

Hi,

Need your help, I am just starting to try RankMath. Now I have below issue need your help before I can decide to buy the Pro version.

The problem is: When I activate RankMath plugin, if I update any page and click on “Update”, the small point inside the small circle ahead of the “Update” button keeps turning all the time. Check here: https://ibb.co/QmpGG0M

The Update can not be finished. The only solution is to “Deactivate RankMath Plugin”, then everything come back to normal. The Theme I am using is Enfold.

Any solution to fix this problem? Please kindly help.

Best regards,

Tom

Viewing 11 replies - 1 through 11 (of 11 total)

Jeremy
3 years, 2 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Could you please check your browser console for script errors when you save your changes in your posts/pages?

If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

Let us know how that goes. Looking forward to helping you.

Unitop China
3 years, 2 months ago

Rank Math pro

This is what I got in brower console. https://ibb.co/4jZq0b5

Jaideep Asrani
3 years, 2 months ago

Hello,

It seems like the /wp-json/rankmath/v1/updateMeta route is getting blocked on your site.

Whitelisting the route should fix the issue.

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall

Please also clear your browser cache and cookies, and you should be able to update the SEO metadata.

I hope this helps. Looking forward to helping you.

Thank you.

Unitop China
3 years, 2 months ago

Rank Math pro

Seem I found ways to solve the issue: 1. Clear the cashe on my WordPress website. 2. As I have another plugin named: WP rocket, if the page can not be updated with white spot keep turning, I will use it to clear cashe again. Then the page will be able to be updated. Now I think it is solved.
Prabhat
3 years, 2 months ago

Rank Math agency
Hello,

We’re glad that you’ve found the workaround.

However, we still suggest you ensure that the following routes are whitelisted:
```
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1//getFeaturedImageId
```
You can also get in touch with your web host regarding this and they should be able to assist you in whitelisting the routes.

Hope this helps.

Thank you.
Unitop China
3 years, 2 months ago

Rank Math pro

ok, thanks, I will do soonest. Thanks again for your professional support.

Jeremy
3 years, 2 months ago

Hello,

Please do let us know how that goes. If you encounter the issue again or if the issue persists, do know that we are always here to help you.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Unitop China
3 years, 2 months ago

Rank Math pro

I have contacted Siteground, and follow their below instructions:

1. deactivate WP Rocket:
2. make sure SG Optimizer is installed and active
3. /wp-json/rankmath/ is added to the caching exclude list in SG Optimizer.

Now I think everything is perfect.

Jeremy
3 years, 2 months ago

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Unitop China
3 years, 2 months ago

Rank Math pro

This issue is happening again now. don’t know how to fix, could you please help?

Jeremy
3 years, 2 months ago

Hello,

I have reopened the ticket so you can provide your website admin logins and FTP to further debug the issue.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
3 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘When RankMatch plugin is active, I can not update any pages.’ is closed to new replies.