When I update a page’s SEO using RankMath, the page doesn’t get updated

#332828
  • Resolved Kidsmile Dental
    Rank Math free

    Just installed RankMath because it looks way better than Yoast – but whenever I edit SEO settings on a page, it does not get saved..! When I return to the page, all the edits I made are gone.

    I made a video to show what is going on:
    https://inventmill.com/temp/test/rankmath.mp4

    I hope you can give me a clue to what is going on.

    Thanks,
    /John

    Here’s the status:

    
    <code>### rank-math ###
    
    version: 1.0.81
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, acf, content-ai, instant-indexing, role-manager, 404-monitor
    refresh_token: Token exists
    permissions: 
    	Search Console: Given
    rank_math_404_logs: 32 KB
    rank_math_redirections: Not found
    rank_math_redirections_cache: Not found
    rank_math_internal_links: 32 KB
    rank_math_internal_meta: 16 KB
    rank_math_analytics_gsc: 80 KB
    rank_math_analytics_objects: 32 KB
    
    ### wp-core ###
    
    version: 5.9
    site_language: en_US
    user_language: en_US
    timezone: America/Los_Angeles
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Hello Elementor (hello-elementor)
    version: 2.4.1 (latest version: 2.5.0)
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /home/dh_p884v5/kidsmiledental.com/wp-content/themes/hello-elementor
    auto_update: Disabled
    
    ### wp-plugins-active (14) ###
    
    Advanced Custom Fields: version: 5.11.4, author: Delicious Brains, Auto-updates disabled
    Custom Post Type UI: version: 1.10.1, author: WebDevStudios, Auto-updates disabled
    Dashicons + Custom Post Types: version: 1.0.2, author: Hal Gatewood, Auto-updates disabled
    DreamHost Panel Login: version: 1.0.0, author: DreamHost, danielbachhuber, Auto-updates disabled
    Ele Custom Skin: version: 3.1.4, author: Dudaster.com, Auto-updates disabled
    Elementor: version: 3.5.4, author: Elementor.com, Auto-updates disabled
    Elementor Pro: version: 3.5.2, author: Elementor.com, Auto-updates disabled
    Header Footer Code Manager: version: 1.1.16, author: 99robots, Auto-updates disabled
    Hummingbird: version: 3.3.0, author: WPMU DEV, Auto-updates disabled
    Rank Math SEO: version: 1.0.81, author: Rank Math, Auto-updates disabled
    Safe Redirect Manager: version: 1.10.1, author: 10up, Auto-updates disabled
    Safe SVG: version: 1.9.9, author: Daryll Doyle, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.22.1, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    White Label CMS: version: 2.2.6, author: www.videousermanuals.com, Auto-updates disabled
    
    ### wp-server ###
    
    server_architecture: Linux 5.4.32-grsec-grsec-plus+ x86_64
    httpd_software: Apache
    php_version: 7.4.15 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 120
    memory_limit: 256M
    max_input_time: -1
    upload_max_filesize: 512M
    php_post_max_size: 512M
    curl_version: 7.58.0 OpenSSL/1.1.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 8.0.26-0ubuntu0.20.04.2
    client_version: mysqlnd 7.4.15
    max_allowed_packet: 16777216
    max_connections: 3000
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/dh_p884v5/kidsmiledental.com/wp-content
    WP_PLUGIN_DIR: /home/dh_p884v5/kidsmiledental.com/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable</code>
    
    
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please check your browser console for script errors when you save your pages/posts.

    If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how that goes. Looking forward to helping you with this one.

    I am not using a firewall, but I see the updateMeta javascript error.
    I’ll see if my host can help.
    Thanks.
    /John

    Hello,

    Let us know how it goes with your hosting provider.

    In the meantime, please don’t hesitate to contact us if you need our assistance with anything else.

    They changed the settings, now everything works.
    Thanks!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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