Hello,
We apologize for the issue you are facing with the settings freezing when trying to save. This can sometimes happen due to various reasons such as conflicts with other plugins, server issues, or browser-related problems.
Here are a few steps you can try to troubleshoot the issue:
- Clear your browser cache and cookies, then try again.
- Disable other plugins temporarily to see if there is a conflict.
- Check your server error logs for any related errors that might give us more insight.
- Try using a different browser or an incognito window to see if the issue persists.
If the problem continues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
