Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
I have checked no plugin conflict with rank math plugin plz help me to resolve this issue
Hello,
In this case, we may need to access your WP admin dashboard so we can troubleshoot it further. Please provide your login info as instructed by my colleague.
We are looking forward to helping you.
[Moved to Sensitive Data section]
Hello,
Thank you for your reply.
You forgot to mention the URL of your website, Kindly provide it so that we can troubleshoot the issue further.
Looking forward to helping you. Thank you.
Hello,
Thank you for your reply.
There has to be some issue with the rules defined inside the .htaccess file. Since I cannot edit the file with WordPress, Please consider sharing your FTP details inside the sensitive data section.
Looking forward to helping you. Thank you.
plz, reply fast I’m waiting for your response.
which information do you need about FTP?
Hello,
Thank you for your reply.
Please kindly provide the FTP password, too. Without the password, we cannot log in.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your reply.
I tried login with the credentials you provided but the directory access is limited.
Please see the screenshot:
https://i.rankmath.com/gZPpkf
I am not able see/access your WordPress directory.
looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I send you the c panel id and password plz solve my issue. Thanks