Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you also please include the error details sent to your email?
In addition to that, you may also check if your website has the recommended versions to run Rank Math. Please refer to our page here: https://rankmath.com/kb/requirements/
We may also need to check this one over your admin settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Yes the rank math plugin follows the requirements, I gave admin access if you can help me. I really wanted to come back with the plugin because our goal is to sign the annual plan and not the competition.
Thanks!
Hello,
I logged in to the FTP account, but your website files are not available in the root directory.
Could you please check or can you please share the error log with us?
Having an error log will help us determine what is causing the critical error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action() #1 /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action() #2 /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store() #3 /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/functions.php(36) in /home/runcloud/webapps/entrelementoswp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
Há um erro crítico no seu site. Verifique seu e-mail para instruções.
Hello,
Thank you for that information.
I’ve checked your site, and it seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.
Rank Math is already installed on your site by following the steps in this link to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
We are glad the issue is resolved.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
