Hello,
We apologize for the issue you are facing with the Rank Math plugin activation. It seems that instead of activating the plugin, a CSV file is being downloaded. This could be due to a browser setting or an issue with the Rank Math account connection process.
To resolve this, please try the following steps:
- Clear your browser cache: Sometimes, cached data can cause unexpected behavior. Clearing your cache may help.
- Try a different browser: If you are using Safari, Chrome, or another browser, switching to a different one might resolve the issue.
- Disable browser extensions: Some extensions can interfere with downloads and connections. Try disabling them temporarily to see if it helps.
- Check your Rank Math account: Ensure that your account is properly set up and that you are logged in correctly.
If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
How to Download the Rank Math PRO Plugin Zip File in Safari » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
