When I choose plugin Rankmath Seo After activate then I click connect the accoun

#985335
  • Resolved satyendra moraskar

    7 months, 1 week ago

    Rank Math free

    When I choose plugin Rankmath Seo After activate then I click connect the account then automatically shift on WordPress Dashboard.

    Please help me and solve the problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with connecting your Rank Math account. It seems like there might be a problem with the connection process. Here are a few steps you can try to resolve this:

    1. Clear Your Browser Cache: Sometimes, cached data can cause issues. Try clearing your browser cache and cookies, then attempt to connect again.

    2. Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict causing the issue.

    3. Check for Updates: Ensure that both your WordPress installation and the Rank Math plugin are up to date.

    4. Try a Different Browser: Sometimes, switching to a different browser can help resolve connectivity issues.

    If the problem persists, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and help you resolve this issue.

    Thank you for bringing this to our attention!

    Jeremy

    7 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘When I choose plugin Rankmath Seo After activate then I click connect the accoun’ is closed to new replies.