Hello,
Thank you for choosing Rank Math!
Let me assist you with your concern.
Assuming that you have already completed the migration setup from Yoast to Rank Math (If not yet, please do so to get all the contents migrated properly).
You may refer to the URL below for the complete guidelines on how to properly migrate from Yoast to Rank Math:
https://rankmath.com/kb/yoast-seo-migration/
Please follow the instructions very carefully. With proper migration, we can ensure you that your data gets migrated carefully so that you don’t lose anything in this process and don’t have to set up all meta tags for your posts once again from scratch.
Please let us know how it goes so we can assist you further if needed.
Cheers,
i did it 2 times. nothing changed… 🙁
Hello,
Thank you for the follow-up, and sorry for the delay.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
Upon inspecting your website, I was able to replicate the issue here and noticed this issue could be caused by one of your plugins.
However, upon troubleshooting with the health check plugin it seems like the plugin can not perform the troubleshooting on your site as I could activate only two plugins.
With the activation of Rank Math, WP Viral Quiz, and your Newspaper theme, I noticed that the pages were working fine. This means that Rank Math is not causing the issue.
However, we would like to proceed with the troubleshooting to examine which plugin would be the conflict. The method to use is by creating a staging site.
Please go ahead and create one and have it inserted in the sensitive data section so we can troubleshoot this issue.
We are looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
