Whatsapp Feature Image issue

#937556
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please share the affected website URL with us so we can check.

    In the meantime, please make sure the opengraph image you’re using has the appropriate size according to the guidelines: https://rankmath.com/kb/open-graph-image-not-displaying/#opengraph-image-not-appearing

    Once done, please try to clear your website cache including any server-level cache, and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    It appears that Facebook and Whatsapp may be seeing an older version of the og:image tag for those pages.

    Please clear your website caches including any server-level caching services that may be heavily caching those pages.

    After that, try sharing those URLs again.

    Let us know how that goes. Looking forward to helping you.

    SURAJ PARMAR
    Rank Math free

    done all the things still facing the same probelem

    Hello,

    We can see you’re using non-English characters on your image filename. We have recently seen some issues with the OG image where the file name is in non-English characters. For more details, you can check this URL: https://ke2b.com/en/facebooks-recent-changes-impacting-non-english-image-file-names-key-notices-for-webmasters/

    You can try to change the image filename and after clearing your website cache, please check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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