Hello,
I apologize for the issue you are facing with your subscription. It sounds like there may have been a problem with your account status, which is why you are unable to update the Rank Math Pro plugin.
To renew your existing subscription, you can follow these steps:
- Log in to your Rank Math account: Go to the Rank Math account area and log in.
- Check Your Subscription Status: From the left sidebar, select Subscriptions to see the current status of your subscription. If it shows that you do not have an active subscription, you can proceed to renew it.
- Renew Your Subscription: If you need to renew, you can do so from the subscriptions page or by visiting the Rank Math pricing page to choose the plan that suits you best.
If you encounter any issues during this process or if your website is not connected properly, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The subscription has expired last October 31, 2024. But we can see that you already bought a new subscription.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=active-subscriptions
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
