Hello,
Thank you for contacting us today.
We’ve already initiated the refund as you requested. After initiating the refund, your account became free and that’s why you’re not able to check the ticket in the PRO section. However, we’ve moved your ticket to the free version and now you can check it here: https://support.rankmath.com/ticket/refund-request-for-recent-payment/?view=all
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Yes I can see you guys initiated the refund but again it deducted the same amount from my card. You guys refunded the amount first then again you deducted.
Hello,
We deeply apologize for the inconvenience.
Checking your account, we don’t see any transaction dated on 22nd of November.
It could be that the purchase was for a different email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
