Hello,
Thank you for reaching out to us. We are sorry to hear that you are facing issues receiving the one-time password (OTP) on your phone.
To troubleshoot this matter, please ensure the following:
- Check if you have a stable network connection.
- Verify that your phone has adequate signal strength.
- Confirm that your phone number is correctly entered without any typos.
- Check your spam or junk folder in case the OTP email landed there instead of your inbox.
If after checking these points you still haven’t received the OTP, please try requesting it again after a few minutes. If the issue persists, kindly contact your service provider to ensure there are no restrictions on receiving such messages.
If you continue to experience difficulties, please provide more details or screenshots so we can assist you further.
Looking forward to resolving this issue for you.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
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To help us understand the problem more clearly and provide a quick and smooth solution, please elaborate more on the issue you are experiencing.
Please send screenshots showing the exact problem and, if possible, a recorded screencast video demonstrating the issue.
You can use tools like Imgur for screenshots or Loom for screencasts.
We look forward to helping you further.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
