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I am trying to change my website’s preview thumbnail for social links. I tried changing it but does not reflect. Could you please help out here?
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Hello, we apologize for the issue you are facing with your website’s social thumbnail not reflecting changes. Here are some steps you can follow to set or change your Open Graph image using Rank Math:
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Set the Default Open Graph Image:
- Go to your WordPress Dashboard.
- Navigate to Rank Math > Titles & Meta > Global.
- Under the OpenGraph Thumbnail section, click on Add or Upload File to set your image.
- Finally, click on the Save Changes button.
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Set Open Graph Image for Homepage:
- If your homepage is set to display your latest posts, go to Rank Math SEO > Titles & Meta > Homepage.
- Change the Homepage Thumbnail for Facebook here.
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Check Individual Post/Page Settings:
- For individual posts or pages, edit the post in the WordPress Editor and set the Open Graph thumbnail in the Rank Math Metabox.
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Image Dimensions & Format: Ensure that the image you are using meets the recommended dimensions of 1200px X 630px and is in a supported format (jpeg, png, gif, or WebP).
If you’ve followed these steps and the thumbnail still does not reflect, it may be helpful to clear your website’s cache or use Facebook’s Sharing Debugger to scrape your URL again. You can find more information on this process here.
If you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you.
Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank MathHello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share the affected URL with us so that we can check the issue further for you? Also, please share the latest image which you’re using on your post so that we can check that as well.
Looking forward to helping you.
Thank you.
https://econmentoring.org/wp-admin/post.php?post=10&action=edit here is the affected URL
the image im trying to add as thumbnail for WEBSITE (not individual post) is here: https://www.dropbox.com/scl/fi/fqxnma78gy9kfd06lynba/Amie-Logo.png?rlkey=d3azvwd089um8jzit2m0yl6yu&st=wh2yylmq&dl=0
basically, when i share my website link on social media an unwanted image from my website comes as thumbnail and not the one i saved using rankmath.
please help out at the earliest, thanks
Hello,
The link you have shared needs access to your WordPress dashboard.
If you want us to login and investigate the issue on your site, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
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The ticket ‘Website social thumbnail fix’ is closed to new replies.