Hello,
Thanks for contacting us and we regret the inconvenience caused.
The error is likely to be coming from Rank Math PRO, could you please confirm whether you have an active Rank Math PRO subscription? If yes, then could you please let us know whether you’ve posted this ticket with the same account that you used to purchase the paid version of Rank Math?
Looking forward to helping you.
Thanks.
Hello Prabhat,
Yes, i have. http://www.bruiloftdj.eu is the pro account
Thank You,
Hello,
Thanks for your reply.
I checked your website, and though earlier it was giving the error message, now it seems to be working fine. Could you please confirm that on your end?
Also, you can connect all your websites with your single Rank Math PRO subscription. You just need to download the PRO version of the plugin from your Rank Math PRO account and install them on your websites. Further, you will have to connect the plugin with your Rank Math PRO account.
Please have a look at this easy to follow tutorial video to properly setup Rank Math PRO on your website:
https://youtu.be/dTvZuMRzW4w
We also have some great articles to get you started with Rank Math:
https://rankmath.com/kb/how-to-access-setup-wizard/
https://rankmath.com/kb/general-settings/
https://rankmath.com/kb/titles-and-meta/
https://rankmath.com/kb/score-100-in-tests/
Looking forward to helping you.
Thanks.
We have the pro version on http://www.bedrijfsfeestdokter.nl disabled. And the website works again.
If i activate the pro version, the same problem, the website is offline again.
And i can’t get it back online…
Hello,
Thank you for the update.
Could you please follow these steps?
1. Ensure that you are logged in to your paid account:
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
https://rankmath.com/my-account/
and ensure that you are using the latest built:
https://rankmath.com/changelog/
4.You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
5. If that does not help, then please add your WordPress and FTP login details by editing the first post on this ticket and adding that information in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Thanks, the problem is resolved!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
