Website not showing news-sitemap post - Support

Resolved Dev Vijekar
2 years, 11 months ago

Rank Math free

Hi RankMath,
Yesterday I had unable all setting with help of your article but till news-sitemap.xml showing 0 Post
Please Help with this issue.

Regards
Dev Vijekar

Viewing 9 replies - 1 through 9 (of 9 total)

Azib Yaqoob
2 years, 11 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

That should fix the issue. Please let me know if that does not. We are here to assist.

Dev Vijekar
2 years, 11 months ago

Rank Math free

Hi Azib Yaqoob,

I Follow this step you had given me article but till it showing the same result.
I am using lite cache I add code also .
/(.*)sitemap(.*).xml
/(.*)sitemap.xsl
/sitemap_index.xsl
/sitemap_index.xml

https://clickmesports.com/news-sitemap.xml
This XML Sitemap contains 0 URLs.

← Sitemap Index

Reinelle
2 years, 11 months ago

Hello,

I’ve checked your sitemap, and the /news-sitemap.xml is not showing on the index page.

Could you please confirm if you have already followed the steps here to generate the news sitemap?
https://rankmath.com/kb/news-sitemap/

Also, please check this link for more troubleshooting steps why URLs are not appearing in your sitemap:
https://rankmath.com/kb/url-not-in-sitemap/

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Dev Vijekar
2 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Azib Yaqoob
2 years, 11 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Kindly share the login information again this one seems to be expired.

Looking forward to helping you. Thank you.

Dev Vijekar
2 years, 11 months ago

Rank Math free

Hi Azib Yaqoob,

login details shared again it has more than 1 days validity please check.

Anas
2 years, 11 months ago

Rank Math business

Hello,

I logged in to your website and checked the settings.

The categories(News) that have the latest post were excluded from the News Sitemap settings in Rank Math.

I unchecked the News category checkbox and the News Sitemap is now updated:

If you have any further questions, please open a new ticket with the email you purchased the PRO subscription.

Thank you.

Dev Vijekar
2 years, 11 months ago

Rank Math free

Hi Anas,
Thank you!

Anas
2 years, 11 months ago

Rank Math business

Hello,

We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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