Website not listed on this account

#69299
  • Resolved Move To Vietnam

    4 years, 4 months ago

    Rank Math free

    Hi,

    For some reason, my website is not listed on this account. When I activate rankmath, that was in Feb 2020, I can’t really remember which email I used but I did receive an email from Google telling me that “Rank Math SEO was granted access to your linked Google account” (the address where I received the Google email was a recovery email).

    Anyway, today, I tried logging in to Rank Math to submit a ticket but I couldn’t log in using either this gmail address for this website or the recovery email. Bottom line is, I’m not sure which email I used when I installed rank math on my site. I tried doing a lost password but none of my email addresses is being accepted by rank math.

    So, today, I signed up to Rank Math using the gmail for this website but I can’t find a way to list my sites on my current Rank Math account.

    I hope I made sense. I added the website on the sensitive data box.

    Thanks,

    Mary

Viewing 7 replies - 1 through 7 (of 7 total)
  • Uzair

    4 years, 4 months ago

    Hi Mary,

    Thanks for getting in touch with us.

    It is linked to the user with ID marycharie

    The email on file with is t*****************@g********

    If you need the exact email ID or a reset link – please email us on s******@r***********

    Hope that helps.

    Move To Vietnam

    4 years, 4 months ago

    Rank Math free

    Hi Uzair,

    Thank you so much! I was able to access that account. One more thing, if I remove this site on under that account, will I be able to add this to this current account?

    Thank you so much!

    Mary

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Yes, you will. But if you have any issues, just let us know and we will help you with it.

    Looking forward to help you.

    Move To Vietnam

    4 years, 4 months ago

    Rank Math free

    Hi Alberto,

    Thanks for the reply.

    I removed the site on the other account but I can’t seem to add it to this account. I can’t see any option and also looked up if you have a guide for it but without success.

    Appreciate your help.

    Thank you!

    Mary

    Uzair

    4 years, 3 months ago

    Hi Mary,

    Please head over to WordPress Dashboard > Rank Math > Dashboard > Help.

    Connect your website using the new account there.

    Move To Vietnam

    4 years, 3 months ago

    Rank Math free

    All fixed, thank you so much!

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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