Website Not Connected – Rank Math Pro Doesn’t Show up

#867032
  • Resolved James

    1 year, 7 months ago

    Rank Math free

    I’m already extremely disappointed with your service. What should’ve taken five minutes has now taken an hour.
    There was no option to “Activate” after I downloaded the pro plug in. However, it shows activated in the installed plug-ins. However, when I disconnect and reconnect the site – it only displays Rank Math Plan NOT the pro. Yes, I’m logged in correctly. Yes I logged out of everything multiple times. And yes, I’m extremely annoyed with what should be a couple clicks and I’m on my way. Instead, I’ll likely have to wait 2 days to actually use what I just paid for.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the frustration you’re experiencing with connecting your Rank Math PRO account. It sounds like you’ve followed the necessary steps, but let’s ensure everything is set up correctly.

    1. Check Installation: Make sure that both the free version of Rank Math and the PRO version are installed on your website. The PRO version requires the free version to be activated first.

    2. Activate License: After installing the PRO version, navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Connect Now to activate your Rank Math plugin. If you have multiple subscriptions, ensure you select the correct one from the drop-down menu.

    3. Disconnect and Reconnect: If you still don’t see the PRO features, try disconnecting your account again by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. Then reconnect it by clicking on Connect Now and selecting the correct account.

    If you’ve done all of this and are still facing issues, we recommend replying to this ticket so a human agent from our support team can assist you further. We appreciate your patience and understanding as we work to resolve this issue for you.

    Thank you for bringing this to our attention, and we hope to get you up and running soon!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math

    Princess

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

    Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.

    We really look forward to hearing back from you. Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Website Not Connected – Rank Math Pro Doesn’t Show up’ is closed to new replies.