Hello,
We apologize for the issue you are facing with the Website Name and Logo for Google setup. It sounds frustrating that the changes are not reflecting on your site as expected.
For the Website Name, please ensure that you have also updated it in the WordPress Dashboard → Settings under the Site Title field. This is crucial as it helps Google identify your site correctly. After updating, make sure to click Save Changes.
Regarding the Logo for Google, if it keeps reverting to a different image, it might be worth checking if there are any caching plugins active on your site that could be causing this issue. Clearing the cache might help in reflecting the changes.
If you continue to experience these issues, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
How to Setup Rank Math SEO Plugin Properly
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.
Looking forward to helping you.
Thank you.
Hi, thanks for responding! Updating the site name in the WordPress settings works, though I would think that configuring this in RankMath should supersede that setting. Or, at least if it doesn’t, it should noted in the configuration wizard.
I’m still having the issue with the logo image not updating. I cleared the cache in the cache plugin and even disabled it. I also cleared the cache in my web hosts (HostGator) cache settings. I’ll try to do a screencast in Loom on Monday and will send the results.
Thanks for your help!
Dave
Hello,
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hi,
Here’s a Loom video showing my issue with the image that won’t update in the settings.
https://www.loom.com/share/3dac4bd1cea44a8ea5387974b4a1e6b8?sid=ed3a0bdf-7ff8-473b-ba42-71b4298c3500
Thanks,
Dave
Hello,
The setup wizard should only be used for the initial setup of the website during the installation.
After that, you should change the settings directly from the plugin settings pages and the ones for the logo can be found under WordPress Dashboard > Rank Math SEO > Titles & Meta > Local SEO.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel, thank for this information!
I went into your suggested settings [titles & meta > local seo] and updated the logo there and it seems to have been retained after I leave the settings and return. Thank you for the help, RankMath has impressive support, even for its free users. I’ll recommend upgrade to RankMath Pro for future projects!
Best,
Dave Bryan
Razorking Media
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
