website keeps disconnecting from RankMath

#494729
  • Resolved Linda G
    Rank Math free

    My website keeps disconnecting from the RankMath plugin. I think this is effecting my rankings and clicks.

    Why does this plugin keep disconnecting from my website?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Md. Sakib Khandaker
    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    That shouldn’t affect to your rankings and clicks. As it’s a Rank Math’s feature that looks for the URL mismatch.

    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    ​​​​​​​If you have different website URLs in there, that would explain the error message as they need to match for the connection to happen correctly.

    After that, please try disconnect and reconnecting your Rank Math account again to see if this resolves your issue.

    If the issue still persists, you can try adding the following filter on your website and then reconnect to your account.

    /**
     * Filter whether we need to check for URL mismatch or not.
     */
    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    ​​​​​​​After that, the plugin should be able to stay connected without any issues.

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Linda G
    Rank Math free

    Hello,
    my website url setting is properly set in both spots, so your recommended fix does not help my issue. RankMath has been disconnecting and having to be reconnected for quite awhile now. While it is disconnected I don’t think the sitemap is working. Your response does not help this issue or cause of the problem.
    Linda

    Hello,

    Even if the plugin is not connected to the account the sitemap and the generation of Schema and meta tags on the pages will still work because in the Free version the connection to the account is not necessary and only helps to get additional features as mentioned here: https://rankmath.com/kb/free-account-benefits/

    To prevent this from happening you could also try the steps here: https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/#disable-sensitive-data-encryption

    After implementing that filter you should reconnect the account once again.

    Don’t hesitate to get in touch if you have any other questions.

    Linda G
    Rank Math free

    Hello,
    This does not address why I have to keep reconnecting the plugin. Why is the plugin disconnecting?

    Hello,

    We shared a tutorial to apply a particular code snippet on the website to try and keep the connection active in the previous reply.

    Please refer to it and after adding the filter reconnect the account one more time.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘website keeps disconnecting from RankMath’ is closed to new replies.