Website has no Instagram connected

#279076
  • Resolved Rylan Agera

    3 years, 2 months ago

    Rank Math free

    Hi, SEO Analysis of Rankmath shows my website has no Instagram connected to it. So I head over to – SEO TITLES & META – Social Meta – to connect my Instagram but there’s no option to connect. I can only see Facebook and Twitter settings.

    I’ve tried solving this a bunch of times but I never see Instagram option.

    Options I can See:
    Facebook Page URL
    Facebook Authorship
    Facebook Admin
    Facebook App
    Facebook Secret
    Twitter Username

    Also I have connected Instagram with WordPress.

    How do I solve this?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Rank Math doesn’t check for the Instagram connection in the SEO Analysis. Can you please share a screenshot of the error that you are getting? You can use a tool like https://imgbb.com/ to share the screenshots.

    We really look forward to helping you.

    Rylan Agera

    3 years, 2 months ago

    Rank Math free

    https://ibb.co/hm56bjt

    Here you go!

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Rylan Agera

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rylan Agera

    3 years, 2 months ago

    Rank Math free

    Done.

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    I checked and wasn’t able to replicate the issue. There is no test for Instagram or other social accounts in the SEO Analysis. Can you please confirm if you were using an old version of the plugin and updated it recently? Those tests were included in a very old version of Rank Math and we don’t check for those anymore.

    Looking forward to your update.

    Thanks.

    Rylan Agera

    3 years, 2 months ago

    Rank Math free

    No I haven’t been using the old version. I had this from the beginning of my website

    Is my Rankmath version old? I update when I get updates.

    Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    The latest version of the Free plugin is v1.0.74
    https://rankmath.com/changelog/free/

    Please make sure that you are using the latest version, then clear the SEO Analysis cache by going to Rank Math > Status & Tools > Database Tools > Clear SEO Analysis
    seo

    Once done, clear the website and browser cache and re-run the SEO Analysis.

    Looking forward to helping you.

    Rylan Agera

    3 years, 2 months ago

    Rank Math free

    Hey, I’m using the latest version, I cleared SEO analysis data and the error has been solved. Thank you

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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