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Hi Rabk Math
I got an email from WordPress saying that my website has an error and it’s because of the rank math plugin. And because of that I can’t access my dashboard normally, only debugging notification is there.
Can you please help?
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
You can disable Rank Math by going into your WordPress root directory > /wp-content/plugins/ > rename the Rank Math folder.
If you need further assistance, you can coordinate with your web host or edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you and we really look forward to helping you.
The ticket ‘Website error debungging’ is closed to new replies.