website down – due to lastest update

#341788
  • Resolved Sharee
    Rank Math free

    My website is down due to the latest update from Rank Math 8 hours ago. My host is with Siteground and they have told me to work with you.

    I have disabled Rank Math and my website works. Can you please help me to have the Rank Math plugin work on my website without having it down?
    Thanks!
    Sharee
    ———————————-
    This is the response from Stieground:

    Thank you for contacting our help desk.

    There was a faulty PHP handler in the .htaccess of your website, which was causing the issue:
    baseos | u****************@u******************:~/www/choosingwisdom.org/public_html$ grep php70s .htaccess
    AddHandler application/x-httpd-php70s .php

    I removed it and now the website is no longer downloading the file.

    Please flush your browser cache and verify the result on your end:
    https://www.siteground.com/kb/how_to_clear_cache_in_firefox_internetexplorer_safari_opera/

    However, the website is now stuck in a redirection loop:
    HTTP/2 301
    server: nginx
    date: Wed, 09 Feb 2022 15:10:01 GMT
    content-type: text/html; charset=UTF-8
    location: https://www.choosingwisdom.org
    expires: Wed, 11 Jan 1984 05:00:00 GMT
    cache-control: no-cache, must-revalidate, max-age=0
    x-redirect-by: Rank Math
    x-httpd: 1
    x-endurance-cache-level: 2
    x-nginx-cache: WordPress
    host-header: 8441280b0c35cbc1147f8ba998a563a7
    x-proxy-cache-info: DT:1

    HTTP/2 301
    server: nginx
    date: Wed, 09 Feb 2022 15:10:02 GMT
    content-type: text/html; charset=UTF-8
    location: https://www.choosingwisdom.org/downloads/creating-positive-habits-journal/
    x-redirect-by: Rank Math
    cache-control: max-age=300
    expires: Wed, 09 Feb 2022 15:15:01 GMT
    x-httpd: 1
    x-endurance-cache-level: 2
    x-nginx-cache: WordPress
    host-header: 8441280b0c35cbc1147f8ba998a563a7
    x-proxy-cache-info: DT:1

    The faulty redirect comes from the Rank Math plugin.

    What I can suggest you is to access the admin page of your website -> Click on the Rank Math button at the top of the page (https://imgur.com/a/vea4yTE) -> Select Redirections -> Manage Redirections and remove the faulty redirection.

    If you need assistance with setting up the correct redirections in the Math Rank plugin in order to achieve the optimal result, my recommendation is to contact your developer, as he should be able to further assist you with this task.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We might need to take a closer look at the settings.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Yesterday morning I gave you the login to my WordPress site that Rank Math is no longer working with. I have Rank Math disabled because when activated, the site goes down and is in a loop. All this happened with your last update on Rank Math. Please look at my site/ dashboard and why my website is in a loop when Rank Math is on? I do not want to go back to Jet Pack. I like Rank Math a lot better.

    Thank you for looking into this.
    Sharee

    Hello,

    Thank you for your patience.

    Could you please also add your FTP credentials in the sensitive data section?

    That will help us revert any changes on your site when Rank Math is active since your site is currently live and to investigate this issue further.

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I set up an FTP for you. I did not have one before so I had to learn how to create one.

    Is this all the information you need?

    Thanks!
    Sharee

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems that this issue is already resolved from your other ticket.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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