Website down

#229291
  • Resolved Lirosa Malaysia
    Rank Math free

    My website is down right now and is caused by your plugin:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO PRO.

    First, visit your website (https://www.lirosa.my/) and check for any visible issues. Next, visit the page where the error was caught (https://www.lirosa.my/wp-admin/admin-post.php?swp_debug=load_options&swp_url=https://hastebin.com/raw/etonipusij) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.lirosa.my/loginlirosa/?action=enter_recovery_mode&rm_token=YROmrW9oeBtCh37biTCzPX&rm_key=O8e116r9BKy6q67fXbOqUu

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: Sober (version 3.1.3)
    Current plugin: Rank Math SEO PRO (version 2.12.0)
    PHP version 8.0.7

    Error Details
    =============
    An error of type E_ERROR was caused in line 23 of the file /home/user_5631/app_5631/wp-content/plugins/seo-by-rank-math-pro/includes/updates/update-2.12.0.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /home/user_5631/app_5631/wp-content/plugins/seo-by-rank-math-pro/includes/updates/update-2.12.0.php:23
    Stack trace:
    #0 /home/user_5631/app_5631/wp-content/plugins/seo-by-rank-math-pro/includes/updates/update-2.12.0.php(28): rank_math_pro_2_12_0_update_analytics_settings()
    #1 /home/user_5631/app_5631/wp-content/plugins/seo-by-rank-math-pro/includes/class-updates.php(68): include(‘…’)
    #2 /home/user_5631/app_5631/wp-content/plugins/seo-by-rank-math-pro/includes/class-updates.php(56): RankMathProUpdates->perform_updates()
    #3 /home/user_5631/app_5631/wp-includes/class-wp-hook.php(292): RankMathProUpdates->do_updates()
    #4 /home/user_5631/app_5631/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()
    #5 /home/user_5631/app_5631/wp-includes/plugin.php(484): WP_Hook->do_action()
    #6 /home/user_5631/app_5631/wp-admin/admin-post.php(30): do_action()
    #7 {main}
    thrown

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We checked your website and it seems to be working fine. Rank Math is enabled right now as well so it seems to be working together with your theme/other plugins.

    If you are seeing any visible issues, please point us to them because we couldn’t find any problems on your website.

    It looks ok because I have deactivated the pro plugin. The problem is not solved.

    Ankit
    Rank Math business

    Hello,

    Could you please try to re-install the plugin and check if the issue persists? If yes,
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit
    Rank Math business

    Hello,

    The temporary access token has expired, could you please generate a new access token?

    Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Website down’ is closed to new replies.