Website down

#147100
  • Resolved herrebox

    4 years, 1 month ago

    Rank Math free

    Hi,
    We have an issue with reaching our dashboard on wordpress. This is the notice we get when we try to enter the page:

    Fatal error: Uncaught Error: Class ‘RankMath\Analytics\Installer’ not found in /customers/b/c/7/herrebox.dk/httpd.www/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:26 Stack trace: #0 /customers/b/c/7/herrebox.dk/httpd.www/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module() #1 /customers/b/c/7/herrebox.dk/httpd.www/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/customers/b/c/…’) #2 /customers/b/c/7/herrebox.dk/httpd.www/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(77): RankMath\Updates->perform_updates() #3 /customers/b/c/7/herrebox.dk/httpd.www/wp-includes/class-wp-hook.php(287): RankMath\Updates->do_updates(”) #4 /customers/b/c/7/herrebox.dk/httpd.www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /customers/b/c/7/herrebox.dk/httpd.www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #6 /customers/b/c/7/herrebox.dk/httpd.www/wp-admin/admin.ph in /customers/b/c/7/herrebox.dk/httpd.www/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php on line 26

Viewing 1 replies (of 1 total)
  • Jeremy

    4 years, 1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It looks like your Rank Math plugin tries to update from an old version.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Website down’ is closed to new replies.