Website crashes after update - Support

Resolved Ali Kuru
3 years, 9 months ago

Rank Math free

Hi,

I am having an issue apparently a lot of other have been experiencing as well, which seems to be related to a third-party library included in the plugin code.

`
Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘thedbase.wp_actionscheduler_actions’ doesn’t exist in /var/www/domain.tld/http/wp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /var/www/domain.tld/http/wp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /var/www/domain.tld/http/wp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /var/www/domain.tld/http/wp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action)) #3 /var/www/acem in /var/www/domain.tld/http/wp/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
`

I already seen several solutions and tried them without any success, uncluding this one:

https://rankmath.com/kb/fatal-error-after-1-0-49-update/

I believe in my case a different approach might be needed since I have never installed woocommerce on my blog in the first place. Any ideas how to solve this?

Viewing 3 replies - 1 through 3 (of 3 total)

Tunde
3 years, 9 months ago

Rank Math business

Hello,

Thank you for contacting support, and sorry for the delay in response.

That’s odd.

Please confirm whether you use the Repair Action Scheduler plugin or follow the Advanced User instructions to resolve the issue so we can know how to assist you.

We are looking forward to helping you.

Thank you.

Ali Kuru
3 years, 9 months ago

Rank Math free

Thanks for your reply Tunde,

I am afraid I have tried everything told on the related article, including the Repair Action Scheduler plugin and the suggested Code Snippets fix.

Jeremy
3 years, 9 months ago

Hello,

Thank you for contacting Rank Math and sorry for the unexpected delay and any inconvenience that might have been caused due to that.

Can you please send us a copy of your system information by heading to WordPress Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button. You may paste it into the Sensitive Data section.

If you prefer, we can check your admin settings ourselves so that we can determine what could be causing this issue. Edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
3 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Website crashes after update’ is closed to new replies.