Website Crash

#169663
  • Resolved Mike Procter
    Rank Math free

    Hi,

    Just uploaded the latest versions of RankMath and WP-Rocket.

    Following updates the website crashed with this message:
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    Fatal error: Uncaught Error: Class ‘RankMath\Helper’ not found in /home/customer/www/yugc.co.uk/public_html/wp-content/plugins/wp-rocket/inc/3rd-party/plugins/seo/rank-math-seo.php:14 Stack trace: #0 /home/customer/www/yugc.co.uk/public_html/wp-content/plugins/wp-rocket/inc/3rd-party/3rd-party.php(64): require() #1 /home/customer/www/yugc.co.uk/public_html/wp-content/plugins/wp-rocket/inc/main.php(67): require(‘/home/customer/…’) #2 /home/customer/www/yugc.co.uk/public_html/wp-includes/class-wp-hook.php(292): rocket_init(”) #3 /home/customer/www/yugc.co.uk/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/yugc.co.uk/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /home/customer/www/yugc.co.uk/public_html/wp-settings.php(423): do_action(‘plugins_loaded’) #6 /home/customer/www/yugc.co.uk/public_html/wp-config.php(109): require_once(‘/home/customer/…’) #7 /home/customer/www/yugc.co.uk/public_html/wp-load.php(37): require_once(‘/home/customer/. in /home/customer/www/yugc.co.uk/public_html/wp-content/plugins/wp-rocket/inc/3rd-party/plugins/seo/rank-math-seo.php on line 14
    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.
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    I was in the wpadmin area at the time of the crash and was able to deactivate the Rankmath plugin.

    Can you advise how this can be resolved inorder to re activate the plugin.

    Many Thanks

    Mike Procter

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please ensure that you are installing the latest version of Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/

    Assuming you are using the latest version of all other plugins and the current theme (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Website Crash’ is closed to new replies.