Hi!
Sorry, but that is NOT a solution! The database increases AGAIN! I am going nuts with you guys. DEACTIVATE THE PLUGIN IMMEDIATLY please!!!!
I must say I was always very happy with the Rank Math plugin and it did a great job! But since the last update things got crazy I must say! My site broke down a third time, even if someone from the plugin support helped me with it. This is not acceptable. UPDATE your plugin immediately or don’t offer it for download until you solved the problems. This problem is severe! The plugin floods the database until the site breaks. I don’t care if it is a third party part of the plugin. Fix it or take RANK MATH from the market. Sorry to be so direct, but this is NOT acceptable.
Please also clean ALL the data that RANK MATH left in my database. I am done with the plugin!
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This reply was modified 4 years, 2 months ago by
SPEZ.
Hello,
We are extremely sorry that you are facing this issue.
We have disabled the plugin and checking what’s causing this issue.
If you allow us some time to debug it, we should be able to get to the bottom of it and fix for you.
We seek your patience and understanding in this matter.
Thank you.
Nope, thanks! Please clean up all the mess the plugin made and delete all the data from the plugin that is in the database. Please inform your customers that they won’t face the same issue that I did.
Hello,
We are not giving up on you so easily, sorry.
Can you please check again? There was migration done previously using the Action Scheduler, before installing the Rank Math plugin, by some other plugin and that was not completed.
We have added the checks that were missing so the DB tables are not created like they were previously.
The Rank Math plugin is active on your website.
If you still want to remove the plugin, please add the following filter to your theme’s functions.php file:
https://rankmath.com/kb/filters-hooks-api-developer/#clear-rm-data
and a notice like this will show up when uninstalling:
Please stay advised that everything related to Rank Math will delete once you run the above code.
We hope you do not do that as there seems no need to do that anymore.
Please let us know. Thank you.
P.S. Again, we are extremely apologetic for the issues you faced.
I will give it one last try. But I don’t dare to active the analytics module. What can I do to prevent the RANK MATH plugin taking down my whole site again?
Hello,
We kept the Rank Math plugin active on your site yesterday and even the Analytics module was active.
You can disable the module if you want but it should not create any issue now.
Please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
