Website broke down after Update

Hello

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

This issue is caused by a third-party library included in Rank Math. We have contacted its authors and we’re working together to find a solution for this.

In the meantime, you have the following options:

Before doing any action, we recommend taking a backup of your database.

A. Turn off the Analytics module in Rank Math. That should stop the records from getting added to the table. You can also empty (truncate) those actionscheduler tables to free up space.

B. You can try our Repair Action Scheduler plugin that can fix this issue automatically on most sites: https://github.com/rankmath/_repair-action-scheduler On the Github page we linked, click on the green “Code” button and then on “Download ZIP”. Then upload that zip file to your site on this admin page: Plugins > Add New > Upload Plugin. Once you activate the plugin, it should do its thing and then deactivate itself automatically. Then you should be able to use Rank Math without any issue.

Hope that helps. Thank you.

Hello,

This is a one-time process and it should be all good.

It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

Please follow these steps to fix the issue:

1. Take a complete backup of your website

2. Install this plugin: https://wordpress.org/plugins/code-snippets/

3. Head over to the Snippets menu in the left sidebar and click Add New

4. Give that post any name and copy the below code in the Code field

add_action( 'init', function() {
	delete_option( 'schema-ActionScheduler_StoreSchema' );
} );

5. Select ‘Only run in administration area’ option and click the Save and Activate button

6. Open WordPress Dashboard in a new window

7. Then deactivate recently created snippet from here

8. Then activate the Rank Math plugin again

9. Please disable the Code Snippets plugin if you are not going to use it

Here’s a video screencast:
https://i.rankmath.com/79gPbv

Please clear all the cache, including the server after following the above process.

That should resolve the issue. Thank you.

Hello,

We are really sorry for the trouble you are facing.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you. Thank you.

Hello,

To assist you better, please add your WordPress & FTP login details in the sensitive data section.

Looking forward to helping you. Thank you.

Hello,

Out of over 500,000 active installations of WordPress, only a handful of sites are facing this issue.

This issue is caused by a third-party library included in Rank Math. We have contacted its authors and we’re working together to find a solution for this.

Here are the tickets that we have opened with them:
https://github.com/woocommerce/action-scheduler/issues/625#issuecomment-707326921
and
https://github.com/woocommerce/woocommerce/issues/27932

If we apply the fix to everyone, that could have severe implications as not everyone is facing this issue.

This is most likely caused by some of your older plugin that did not remove the Action Scheduler’s tables when removing/upgrading itself and now when the Rank Math plugin is trying to create new custom tables, the process is failing. It could also be because of a conflict with one of the plugins or the theme you are using.

We do not want to bring your website down for even a minute and thus the FTP access is needed.

Hope this helps. Please let us know how you would like to proceed.

Looking forward to helping you. Thank you.

Hello,

Please add the FTP details as well in case anything goes haywire, we could bring your website back again with no downtime.

Looking forward to helping you. Thank you.

Hello,

We have added the fix on your website.

1. Please do not disable the Rank Math plugin.
2. Remove Rank Math’s app from here:
https://myaccount.google.com/permissions
3. Reconnect Google’s app from inside Rank Math’s options panel.

Please let us know if the DB size increases.

Looking forward to helping you. Thank you.