Webmaster Tools

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Could you try disabling any security plugin (if you have any), clear your website cache (or head over to Settings > Permalinks change the settings a bit and save), and see if you are able to save the Webmaster Tools settings? It could be that a plugin is manipulating your .htaccess resulting in this specific issue.

If the issue persists, please check if there are conflicts with one of your installed plugins or your currently active theme. Perform the diagnostic steps on this page and let me know how this goes:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists after doing so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thanks for getting back.

I have edited your message and moved the part that you asked for in the sensitive data section. Can you please confirm if you were able to resolve the issue by following the instructions given by my colleague?

We really look forward to helping you.

Hello,

Thanks for getting back to us.

The issue was with some of the rules in your .htaccess file. After removing those and using a default one the settings are getting saved correctly.

Hope this helps solve your issue.

Don’t hesitate to get in touch if you require any further assistance.

Hello,

Thank you for the update.

I’ve replicated the issue on your site. Could you please check your server if you have the ModSecurity feature enabled?

If so, you can disable the ModSecurity and check if the issue still persists on your site. If it does, this suggests that the rules that have been set are blocking the requests from our plugin.

You can get in touch with your web host and they should be able to help you configure this option and unblock these requests on your server.

I hope that helps.

Thank you, and looking forward to your update.

Hello,

It seems that you have already marked this ticket as already resolved, as the sensitive data section is already cleared.

Could you please confirm?

Looking forward to your update.

Thank you.