Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hello,
Let us know how that goes.
We really look forward to your update.
Thanks.
Hello,
After the following process, I refresh the analytics page but no updates.
Nothing has happened.
Hello,
Please reconnect the Analytics account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings:
Once you reconnect and configure the Analytics settings, the data fetch should start automatically.
If the data is still not fetched, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I logged in and was able to check that your GA and GSC properties were not connected. After connecting them and running the manual fetch, the stats have started to appear in the Analytics Dashboard:
Please wait for the fetch to complete and let us know if you need any other assistance.
Thanks.
Ok. thanks I really appreciate, but before the completion, cold that be the reason why my page views reduce drastically?
Hello,
No, the analytics data displayed in the analytics dashboard is simply fetched from your Google Search Console account and this does not, in any manner, affect the page views/traffic of your website. We simply fetch and display the data.
An SEO plugin alone cannot bring down or bring up the traffic in a day (or even a few days) unless incorrect Meta Tags are used by setting up the plugin improperly. That’s why we have a detailed tutorial on that:
https://rankmath.com/kb/how-to-setup/
However, Google brings a new algorithmic update several times a month and the chances are great that your website got hit by that.
We have a full guide on that: https://rankmath.com/blog/google-algorithm-update-recovery/
I also suggest you check the coverage report under your Google Search Console account to see if there are any errors shown, that might be causing the issue.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
