We paid for the PRO subscription, but do not have one…

#435507
  • Resolved Weiser Law Firm

    3 years, 4 months ago

    Rank Math free

    We paid for the PRO subscription, which had certain bugs that were fixed with the August 11 update, but it says we do not have a subscription license. We have not been able to use the service since the bugs that were fixed on August 11, 2022. At the moment, we are trying to download and install the update but are not able to because of the licensing issue. This is time sensitive work and your help is very much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You mentioned you’re using the Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

    Weiser Law Firm

    3 years, 4 months ago

    Rank Math free

    What? I have a $63.99 charge on my credit card on August 1, 2022 from RankMath. What do you mean fastspring.com?

    Weiser Law Firm Llc

    3 years, 4 months ago

    Rank Math pro

    Resolved. It was under the other account. Thank you

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved.

    If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘We paid for the PRO subscription, but do not have one…’ is closed to new replies.