We get 404 errors and it shuts down the website.

#895068
  • Resolved Webstudio
    Rank Math free

    Hi,

    Everyday we get errors from RankMath and it shuts the website down.
    This already occured several times.
    We disable the plugin, and enable it again. it works for a day and than shuts down again because of RankMath.

    Please help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with 404 errors causing your website to shut down. It sounds frustrating to deal with this repeatedly.

    Rank Math features a powerful 404 error monitor that can help you track and manage these errors effectively. Here are a few steps you can take to address the issue:

    1. Enable the 404 Monitor: Make sure that the 404 error monitor is enabled in Rank Math. This will help you keep track of any broken links on your site.
      404 Monitor And Redirection Settings In Rank Math

    2. Check for Conflicting Plugins: Sometimes, other plugins can conflict with Rank Math, leading to issues. Try disabling other plugins one by one to see if the problem persists.

    3. Review Server Logs: Check your server logs for any specific errors that might indicate why the website is shutting down. This can provide insights into whether it’s a server issue or something related to the plugin.

    4. Contact Hosting Provider: If the issue continues, it might be worth reaching out to your hosting provider to see if they can identify any server-side issues that could be causing the shutdowns.

    If you continue to experience problems after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The error you’ve shared usually happens when the plugin tries to fetch the Analytics statistics for a post/page that no longer exists on the website. In order to resolve this issue, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database tools and click the “Rebuild Index” button:

    ​​​​​​​Depending on the number of posts/pages on your website this process can take a few minutes to an hour to complete, but after it has finished you should no longer be seeing this error on your website.

    However, this issue shouldn’t make your website down. In this case, can you please confirm if the issue is occurring only because of the Rank Math plugin? If you face the issue again in the future, please try to share a screencast with us by using a tool like https://loom.com so that we can check this further for you.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘We get 404 errors and it shuts down the website.’ is closed to new replies.