Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
You can fix this problem by heading over to Rank Math > Status & Tools > Tools > Clear SEO analysis data
This will clear all the outdated data on your database and restore all the functionality.
Looking forward to helping you. Thank you.
Thank you so much, Michael, and sorry for late reply due to weekend!
I understand your words, but it looks like we miss the function of Status & Tools in installation page of our WordPess admin page, can you suggest if there are other solutions?
Besides, as our website was built by third-party using WordPess, so some functions are invalid:
Like the SEO title, we have edited the SEO title, but it is invalid and could not updated to search engine; Like, we miss the word-count-check function in “Edit Snippet”, can you also give us some suggestions?
Best,
Harry
Buscaba solución para este problema y SOLUCIONADO. Gracias
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
You were running an outdated version of the Rank Math plugin that does not have all the new options. I have updated the plugin to the latest version and also cleared the SEO analysis data.
Looking forward to helping you. Thank you.
Hi, Michael, thank you and Rank Math so much, we can use the function of SEO Analysis now, I really appreciate it!
Besides, Michael, I still have a question that, we can not use some functions normally, like we can edit SEO title in the section “Edit Snippet”, but the SEO title can not updated to Search Engine successfully, and also we don’t have “word-count-check” function in the section “Edit Snippet”(please let me know if my description is clear).
As our website was built by third-party, can you give us some suggestions? Or we should check this with the third-party website builder?
Best,
Harry
Hello,
Thanks for getting back to us.
The word count check works normally for your pages, is there a particular page that is affected by this?
Please note that Google sometimes does not honor your titles and displays them as per their will.
You can go through this post on Google Search Console support section.
Specifically, you might want to check the title Why the search result title might differ from the page's <title> tag
Yes, Michael, it looks like most pages of this website are affected, you know, in our another website, the Rank Math works very well and we really love this plugin, but in this website, some functions of Rank Math don’t work normally.
So I want to confirm if you can give us some suggestions?
If you also have no idea about this, I am afraid we need to confirm with the third party website builder.
Best,
Harry
Hello,
Thank you for contacting Rank Math today.
I have done more testing on this issue and it looks like there is a conflict with one of your installed plugins that is causing some JS errors on the page which is affecting some functionalities on the Rank Math metabox.
Unfortunately I was unable to isolate the culprit with the Health Check and troubleshooting plugin because of some server errors. Please disable you plugins one after the other to identify the one causing the conflict.
Looking forward to helping you. Thank you.
OK, Michael, I see and understand, thank you so much for all the help!
Our Best,
Harry
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
