Wanted to make a “Pro” payment

#948524
  • Resolved My Big Letters

    11 months ago

    Rank Math free

    I tried 4 more times to pay using the 4 tips the AI bot spit out. I’m very frustrated! I’ve been utilizing the free version for a couple years and finally wanted to pay for pro, but now I feel fed up with the process. Even now, I’ve had to create an account on here just to get an answer to fix the issue, wasting more time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    11 months ago

    Hello,

    We sincerely apologize for the frustration you’re experiencing while trying to make a payment for the Rank Math PRO plan. We understand how important this is for you, especially after using the free version for so long.

    If you’ve already tried the troubleshooting steps mentioned, such as ensuring your current location is selected correctly, turning off any VPNs or proxies, and disabling ad blockers, and you’re still facing issues, we recommend replying to this ticket. A human agent from the Rank Math Support team will take over and assist you further to resolve this payment issue.

    Thank you for your patience, and we appreciate you bringing this concern to our attention. We’re here to help you get this sorted out!

    Princess

    11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Wanted to make a “Pro” payment’ is closed to new replies.