Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Can you please tell us which issue are you talking about as we tried activating the plugin on your site and it worked fine?
Also, please do check if the users created here are on purpose:
/wp-admin/users.php
Looking forward to helping you.
I had to restore the site 2 times it is for what it does not display errors, the site referred me to spam sites and it was not displayed correctly anymore
what should I see in the user.php file?
I don’t trust to reactivate the plugin because if I activate it tomorrow morning I find the site full of malware and viruses again
Hello,
The Rank Math plugin is not causing the issue in this case.
It seems like you were attacked due to a recent attack on WP. Please read here:
https://twitter.com/unmaskparasites/status/1280581176747601920
https://medium.com/@Daugilas/cross-site-scripting-attack-letsmakeparty3-on-wordpress-cleaned-up-c6819df37c2b
https://wordpress.org/support/topic/malware-attack-7/
https://wordpress.org/support/topic/wp-infection/
Please ensure that you are using the latest plugins/themes & WordPress versions and also no pirated plugin/theme should be used.
You can also follow this guide to secure your site:
https://mythemeshop.com/blog/wordpress-security-tips/
Hope that helps. Thank you.
but by deactivating your plugin everything went smoothly
Hello,
We did activate the plugin on your site and the things were working fine in an incognito window.
It could be a cache on your end of the old redirections created.
But the real issue is the presence of those problematic URLs on your website.
We recommend following this guide to ensure your website is secured and also ensure that no pirated theme/plugin is ever used:
https://mythemeshop.com/blog/wordpress-security-tips/
Hope that helps further. Thank you.
which problematic URLs?
yes the site now works but if I kept your plugin activated the next morning I found malware and spam, but today with the plugin disabled the site remained perfect
Hello,
The one causing the malware warnings and redirecting to other websites.
After you apply all the settings in the article we shared above, you can enable the Rank Math plugin and see if the issue arises again and let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
