Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected product URL so we can check as well?
Also, Rank Math’s Video Sitemap feature is available with Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
As I told you, the videos of our site are placed in two places, one inside the products and the other inside the product categories.
Which URL do you want me to send you?
In general, the videos of our site are not recognized correctly in the video sitemap
What should we do?
Hello,
Please note that the Video Sitemap feature is only available for PRO users and currently this ticket is created using your Free account. Kindly forward the receipt or the email address you used to purchase the PRO so we can verify it.
As for the issue, please ensure that the video schema is added alongside with the video embed. For us to further check the issue, you may share your website URL with us.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
